Shipping & Returns

Order Processing

We endeavour to deliver your order within 3-5 working days from order confirmation. During this time, your purchase will be made to order - carefully blended and freshly handmade in our studio before being sent on its way to you. Please note that deliveries can take longer during festive periods, we seek your understanding in these situations.

Shipping

Where does The Salve Co. ship to?

At the moment, we only deliver locally to addresses in Singapore. However, we do hope to be able to ship internationally in the near future, so do follow us on instagram @thesalve.co for updates.

How much does shipping to Singapore cost?

  • Free Shipping for orders above $60: For orders over SGD60, your order will be sent by complimentary courier delivery within 3-5 working days from the date of purchase.
  • Standard shipping at $3.60 for orders below $60: For orders under SGD60, a flat shipping fee of $3.60 per order applies. Your order will be sent by courier delivery within 3-5 working days from the date of purchase.

Returns, Exchanges & Cancellations

Can I amend or cancel my order?

As our products are made in small batches to order, once we begin processing your order, we may not be able to accept amendments or cancellations to your order. However, do drop us an email at thesalveco@gmail.com and we will endeavour to accomodate your request.

Can I return or exchange my item?

Unfortunately, we are not able to accept returns/ exchanges on our products for hygiene reasons (unopened or otherwise), as they are made to order, with 100% natural ingredients and are preservative free. At The Salve Co. we take extra care in quality control before items are securely packaged and dispatched to you. As we use only 100% natural ingredients in our products, the appearance of our items may vary between batches and over time. Please refer to our FAQ page for more details. If however you are still not satisfied with your order, your product has defects, or your delivery was incorrect or incomplete, please contact our customer care at thesalveco@gmail.com.