FAQs

Ingredients and Product Care

Are your products really made from 100% natural ingredients?

Yes! We make our products from oils and butters that are entirely natural. No additives, no parabens, no sulphates, no toxic chemicals. You can enjoy our products with full confidence in the safety of what you are applying on your and your loved ones' skins. Read more at our Why Salves page.

Are The Salve Co.'s products cruelty free?

None of our products are tested on animals, they have only been lovingly tested on our families and friends, and vouched for by our loyal customers!

What is the best way to store my products?

We recommend to store our stabiliser and preservative-free products in a cool, dry environment. However please note that if you store them at colder temperatures, the texture of the product may appear uneven (see above for more details), but the effectiveness of the product is not affected!

What is the shelf life of the products?

We make our salves in frequent small batches to maintain freshness. As they are free from stabilisers and preservatives, they are best used within 6 months from the time of purchase.

Why isn't the surface of my salve or body butter smooth in appearance?

Because our products are made only with natural ingredients, they may vary in appearance between batches and over time.

  • Salves. Before use, the surface of your salve may appear uneven, textured or with tiny white specks. This is because the temperature the salves are stored at affects the way the natural plant butters within them solidify. Once applied to your skin, any uneven texture will melt and the effectiveness of the salve is not affected. For longer lasting freshness please refer to our storage guidelines above.
  • Body Butters. Over time the appearance of your body butter may change, as the air bubbles incorporated into the butter for a light fluffy texture, may escape from the mixture over time. Please note that as our products are 100% natural, stabiliser and preservative free, we are not able to prevent this from happening occasionally. For longer-lasting freshness please refer to our storage guidelines above.

Care tips when applying our products

  • Before using a new product, always perform a patch test with a small amount of product to test for sensitivity, such as on the side of the neck or wrist area. If sensitivity does occur discontinue use immediately.
  • Our products are for topical application only, avoid application to eyes, mouth and open wounds.
  • Our lovely products smell good enough to eat, but please do not consume them
  • If you are ill, nursing or pregnant, please consult a doctor before use. We make no claim to cure or prevent any disease or medical
    problem through the use of our salves.
  • We make our salves in frequent small batches to maintain freshness. As they are free frompreservatives, they are best used within 8 months
    from the time of purchase.

HOW TO APPLY YOUR SALVES

 APPLY SOME SALVE ON YOUR FINGER, THEN GENTLY RUB ON YOUR PULSE POINTS AS ABOVE.

Custom Orders

Do you create custom and bespoke orders for weddings/ showers/ corporate gifts?

Yes we do! We are happy to create bespoke blends for you, using the best quality all natural ingredients. Simply get in touch with us at thesalveco@gmail.com to start collaborating with us!

Order Processing, Shipping, Returns and Exchanges

For more details, please refer to our Shipping & Returns page.